Frequently Asked Questions
Everything you need to know about your next travel companion.
How do I choose the right Trtl Pillow for my journey?
We offer several models including the Trtl Pillow Original for classic support, the Junior for kids, and the Pillow Plus which features height-adjustable toggles for a custom fit.
What is your return policy for US orders?
We offer a 60-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 60 days of delivery for a full refund.
How long does shipping take within the United States?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your travel gear sooner.
Is the Trtl Pillow machine washable?
Yes, the fabric sleeve is machine washable. Simply remove the internal support structure and wash the wrap on a cool cycle, then air dry.
Does the Trtl Pillow work for window and aisle seats?
Absolutely. The internal support system is designed to hold your head in an ergonomic position regardless of whether you have a wall to lean against or are sitting in an aisle seat.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.